Fred Lewis

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Cente...

We are aware that our VPN is currently down and are working with our VPN Provider support on resolving the issue. We apologize for the inconvenience and will send out separate comms once the VPN is...

SUMMARY How to connect to the office wifi. In every ZenIT office, there are two wireless networks: zenit and zenitguest. Below are some guidelines for wireless network usage. Corporate-issued devi...

You can connect to the company Wi-Fi network by selecting a network from the Wi-Fi list. To see the list of available Wi-Fi networks, select the Network icon that’s located on the lower right side ...

These are the internal instructions to IT team members on how to process a replacement device  You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text can ...

SUMMARY If your laptop computer or mobile phone (even personal laptop / mobile phone) is lost or stolen please contact IT immediately. We'll send a remote wipe command for the data on your laptop a...

SUMMARY The ZenIT Laptop Computer and Hardware Policy, including new laptop requests and Refresh / replacement computer guidelines for 2-year and 3-year renewal cycles. Computer hardware standards ...

SUMMARY How to back up your most important data by using Chrome Accounts and Google Backup & Sync or Google Drive File Stream.  Your computer should be backed up BEFORE an issue occurs. The steps b...

If your VPN doesn't work, or you're having problems with it, here's the latest connection info: VPN Connection information: 1.) Download widget. 2.) Install 3.) Log in 4.) Enjoy      If you are st...

Important: to begin a bereavement request, contact your direct supervisor or manager or fill out this form, indicating Bereavement within the description.Bereavement Leave for an Immediate Family M...